Privacy Policy

Last update: November, 2024

Purpose

This Privacy Policy is meant to help you to learn about how we collect, process and store your personal data on our Website (“Personal data”). This document contains types of Personal data as well as methods and purposes of data collection and information on its retention period. It also stipulates rights of our Users within data privacy protection and stipulates conditions of data disclosure to third parties.

Types of personal data we collect and prescriptions

We gather Personal data to meet legal requirements imposed on us as a MSB on the one hand and to enhance our Services provision on the other.

The personal information may be gathered from you directly or/and from our third-party partners that contribute to the process of Services provision.

The following Personal data may be collected:

Data regarding your identity such as name, surname, email or telephone number, residence address to avoid unauthorized entering to account;
IP-address and unique mobile device identification numbers such as your device ID, advertising ID, MAC address;
Data regarding operating system, language and browser type used to navigate the Website;
Data regarding interaction of your device with our Website;
Account data;
Orders and payment details;
Data collected by means of cookies;
Data necessary to prevent fraud and to comply with AML (Anti-Money Laundering) and CFT (Counter-Terrorism Financing) regulations;
Analytical data necessary to improve Services provision;
Other data that may be essential to rendering the Services or that you may provide.

By collecting and analyzing Personal data we optimize and develop the performance of our Services for a better user experience. Personal data gathering is important in the light of:

Opening and administrating merchant accounts with us;
Conducting your identity verification for the purposes of Due Diligence;
Meeting legal requirements regarding AML and CFT that contribute to security of our business and Users;
Fraud and other unlawful activities prevention;
Transactions processing and recording as well as transactions information transmission;
Your corresponding orders, inquiries or complaints support;
Offering of appropriate extra Services or Products;
Management of our business needs;
Our marketing purposes pursuit;
Provision of most comprehensive information about our Services;
Other procedures or duties that may be assigned by law.

KYC

We establish certain Due Diligence procedure for identity verification based on principles of KYC (Know-Your-Customer) which must be passed by every potential User before any relationship occurs. The procedure is established as one of the measures of detection, prevention and suppression of illegal or fraudulent activity relating money laundering and financial crimes imposed by the operation of law.

As a part of the aforementioned procedure we collect a common set of identity documents including your passport or ID and proof of address. However, during the process we may request additional documents or details. We may also involve third-party partners to implement the KYC Procedure on our behalf.

Disclosure

We grant access to your Personal data to those third parties that are entitled to render Services on our behalf. In this case such access is limited to the scale of Services they perform which means that the provided information may only be used for particular purposes.

We are legally obliged to oversee and monitor the procedures and functions we outsource so that we ensure the proper and secure performance of delegated Services and always ready to respond promptly to any violations or inconsistencies.

Sometimes we may be forced to disclose your Personal data without consent under the following crucial circumstances:

If demanded by legal or government authorities or by court ruling;
If such disclosure is critically necessary for the purposes of fraud protection and risk mitigation;
If such disclosure is critically necessary to defend privacy, property, rights or safety of our Users or others;
If there are sufficient grounds to believe that the Personal data constitutes a part of a law or a contract breach;
If such disclosure is critically necessary to enforce or to implement the provisions of Terms and Conditions or other agreements;
If the information is in public access;
Under other circumstances that may be considered an adequate basis for disclosure by law.

In case of the disclosure of Personal data without your prior consent the data is only disclosed in the amount and to the extent that is needed to fulfil the target of such disclosure.

Kind reminder: we assume no responsibility for any improper, illicit or unsanctioned use of any Personal data resulting from your misuse or misplacement of access details (passwords/credentials) or share with other persons.

Marketing purposes

We may process the Personal data regarding your email, location or transaction history to inform you about fresh news, updates, campaigns and researches via your registered email. In this case we collect such data to identify your interests and offer you new topical solutions and Services.

We may also use profiling which means that your information is being processed automatically towards assessment of some of your personal aspects and delivery of targeted marketing information on our Services to you. At the same time, you are always free to refuse to receive such information.

You have the right to refrain from Personal data processing for marketing purposes as well as from the provision of marketing related emails by contacting our User Support at any time.

Storage

All the Personal data provided is stored on the secure data servers with the use of SSL for the purposes of leaks and unauthorized uses protection. We take all appropriate measures to secure your delicate information.

We store the Personal data as long as our business relationship with you lasts. However, upon the termination of the business relationship we are obliged to store the data for some extra time, normally during the following five years, to meet legal and regulatory requirements related to records keeping by MSB providers. We safely delete or destroy the data once the retention period expires.

Protection

We undertake a range of organizational, technical and administrative measures to defend the Personal data from fraud, loss, misuse, modification or elimination paying special attention to the most sensitive data. At the same time no business can guarantee the 100 % defense due to system error risks or possible hardware or software breakdowns, for example, that is why online transmissions, including via email, take place at your own risk.

One of the major ways you may secure your Personal data is by installing a strong password and preventing other persons from using it as well as by restricting an access to your personal account and devices. We kindly ask you to be cautious when making up passwords, logging out and choosing privacy settings.

Rights

Our Users shall have the following rights:

The right to request information about the Personal data and ways we process and collect it;
The right to choose which Personal data to submit;
The right to amend or complement the Personal data provided;
The right to have the processing of Personal data restricted for valid reasons;
The right to refuse the receiving of targeted marketing information;
The right to file a complaint via our User Support;
Other rights that may be granted by GDPR legislation.

Complaints

Please lodge your complaints or share your concerns with us.

Our Users are entitled to be sure that we store and process Personal data conscientiously and in good faith.

If you feel anxious about the ways we use your Personal data, doubt the security of its storage, duration of retention period or legitimate disclosure, we will do our best to reassure your concern and review your corresponding request.

Kind reminder: we may decline the request in case there are reasonable grounds to believe it is fraudulent, impracticable or endangers the security of other Users.